FAQ
Questions hoteliers ask us
Straight answers about switching, pricing and your data.
Getting started
Do I have to leave my channel manager?
No. LodgeLoom connects to it. You keep your Beds24 or Smoobu account and your OTA setup exactly as it is; LodgeLoom becomes the screen your team actually works in.
What do I need to get started?
A Beds24 or Smoobu account connected to your OTAs. If you don’t have one yet, we help you set it up first.
Can I bring my existing bookings and guests?
Yes. When you connect your channel manager, your full booking history and guest profiles are imported automatically, together with all future reservations.
Which languages does LodgeLoom speak?
Your team works in Greek or English, each person picks their own. Your booking page speaks Greek, English and German, and guest emails go out in the guest’s language.
Pricing and payments
Do you take a commission on direct bookings?
Never. Bookings from your own website cost you nothing beyond your card processor’s normal fee. That’s the point: every booking moved from an OTA to your site is 15-25% back in your pocket.
How do guests pay for direct bookings?
Through Viva Wallet. For each rate you choose a deposit, full prepayment or payment at the hotel, and refunds are one click from the booking.
Is there a contract or minimum period?
No. You pay per month and can stop at any time. Your data stays exportable before and after you leave.
Daily use
What happens if the OTA and LodgeLoom disagree?
Clear rules: for reservations the channel wins, for prices LodgeLoom wins. If a true overbooking ever appears you get an alarm immediately. Nothing is ever cancelled automatically.
Does it work on phones and tablets?
Yes. Every screen works on a phone, tablet or desktop, and housekeeping gets a simple room list on their phone.
Who can see what?
There are four roles: owner, manager, reception and housekeeping. Reception never sees rates or reports, and housekeeping sees only the room board.
What if I run more than one property?
One login can manage several properties and switch between them, and reports can combine all of them into one view.
Data and security
Where is my data?
On EU servers, with guest ID documents encrypted at rest and daily backups. You can export everything at any time. It’s your data.
See it with your own rooms on the screen
We’ll set up a demo property with your room types and walk you through a morning at the front desk. Thirty minutes, no obligations.
Request a demo